Cancellation & Refund Policy

This policy explains how cancellations, changes and refunds work for our tours.

Please review and confirm the exact timeframes and amounts below with your actual business policy.

Cancelling or changing a booking

  • To cancel or reschedule, contact us as early as possible using the details below.
  • Free cancellation may be available up to a set time before the tour (for example 24 hours) - the exact window is confirmed at booking.
  • Late cancellations or no-shows may not be eligible for a refund.

Refunds

  • Eligible refunds are issued to the original payment method within a reasonable period.
  • Any non-refundable third-party costs already incurred may be deducted.

Tours cancelled by us

If we cancel a tour (for example due to weather or safety), we will offer you an alternative date or a full refund of amounts paid to us.

Contact

For any questions about this policy you can reach us at: